Average Reviews:
(More customer reviews)"It's the 1980's Jaguar of filters...great design, but you better own 2 because one will always be in the shop"
I've owned the 55 for less than two months when the motor failed. I tried calling Rena for help, all you get is an answering machine. They called me back two days later and told me that I can box up the filter and send it back for warranty. I said "hold on, this is my filter, I can't run w/o for a week or more" I asked if I could buy a replacement motor or if they could do an advanced replacement, I'd happily have paid for that. At that point the guy got rude and told me they "they weren't going to just ship out an expensive piece of equipment to me and if I considered my filter to be so important that I should own a backup."
I've read on many sites that they have a great product unless it breaks, then you're just screwed because Rena doesn't care about their customers.
I wish I could recommend this product, but having it fail in under two months and then being told I should have bought two is just unacceptable.
Click Here to see more reviews about: Rena 741 SmartFilter 30, Hang-on-the-Back Filter for up to 30 Gallon Aquariums
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